Terms and Conditions
Welcome to ES Entertainment. These Terms and Conditions govern your use of our website and services. By accessing our website and making a booking, you agree to comply with the terms outlined below.
1. Introduction
1.1 These Terms and Conditions apply to all users of ES Entertainment (“we,” “us,” or “our”) and any services provided, including event ticketing, hospitality packages, and bespoke travel arrangements.
1.2 By using our website and services, you agree to be bound by these terms. If you do not accept these terms, please refrain from using our website or services.
2. Booking and Payments
2.1 Booking Process
- All bookings are subject to availability and confirmation by ES Entertainment.
- A booking is only confirmed once payment has been received and a confirmation email has been sent.
2.2 Payment Terms
- Full payment is required at the time of booking unless stated otherwise.
- We accept major debit/credit cards, bank transfers, and PayPal.
- Prices are subject to change at any time before a booking is confirmed.
2.3 Cancellations & Refunds
- Client Cancellations:
- Cancellations must be made in writing via email to [insert email].
- Refunds are subject to event-specific policies and cannot be guaranteed.
- Event Cancellations/Postponements:
- If an event is canceled or rescheduled, we will inform you of available options, including rescheduling or alternative experiences.
- Refunds for cancelled events are subject to the terms of our event partners.
3. Event Tickets & Hospitality Packages
3.1 Ticket Delivery
- Tickets are typically issued via email or courier before the event date.
- Customers are responsible for providing accurate delivery information.
3.2 Resale & Transfer Restrictions
- Tickets purchased through ES Entertainment cannot be resold or transferred without prior written consent.
3.3 Event Changes
- Venues, dates, and seating arrangements are subject to change by the event organizer.
- We are not liable for any changes made by third-party event organizers.
4. Bespoke Travel & Accommodation
4.1 Custom Packages
- Custom travel experiences are curated based on client preferences.
- Full details will be provided before confirming the booking.
4.2 Travel Documentation
- Clients are responsible for obtaining valid passports, visas, and other travel documentation.
- We are not liable for entry refusals due to documentation issues.
4.3 Liability Disclaimer
- We act as an agent in booking flights, hotels, and transportation services and are not responsible for issues arising from third-party providers.
